Top 5 service moments that stand out so far in 2026. The Balmoral, Waldorf Astoria Amsterdam, ÓX, Torfhús, and Four Seasons Fort Lauderdale — and what each one got right about service.

Tucked on Hverfisgata in downtown Reykjavík, OTO is doing something that shouldn't work on paper — Italian-Japanese fusion in the middle of the North Atlantic — and pulling it off with complete confidence.